The terms "WE", "OUR" and "US" refer to PelamPal, and the terms "YOU", "YOUR" and "USER" refer to you, as a user of PelamPal. The term "PERSONAL INFORMATION" means information that you provide to us that personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures about the collection and use of Personal Information have been set out below to ensure safe usage of the Website for you.
Information we collect and how we use it
We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent before such use.
The Personal Information collected will be used only to enable you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize the User experience, detect and protect us against error, fraud, and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.
If you create an account to take advantage of the full range of services offered on PelamPal, we ask for and record Personal Information such as your name, email address, and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer ("KYC") documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with PelamPal]. We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after signup) and contact you on behalf of other Users (such as other Users who send you friend requests, personal messages, or other social collaboration based events). [If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at email@example.com to stop receiving SMSs from us. PelamPal assures that your Personal Information will not be made public or sold to any third party.
The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, PelamPal shall delete all stored information of the User from its servers.
We also store customer information of customers making payments through PelamPal. However, only when a customer chooses to share the information on the businesses powered with PelamPal applications do we share the information to respective businesses. However, PelamPal is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.
We record information relating to your use of PelamPal, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer PelamPal and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics to measure interest in and use of the various areas of PelamPal. However, you cannot be identified from this aggregate information.
We own all the intellectual property rights associated with the Website and its contents. No right, title, or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/ or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, according to applicable law.
Our logos, product, and service marks and/ or names, trademarks, copyrights, and other intellectual property, whether registered or not ("OUR IP") are exclusively owned by us. Without our prior written permission, you agree to not display and/ or use Our IP in any manner. Nothing contained in this Website or the content should be construed as granting, in any way to the User, any license or right or interest whatsoever, in and/ or to Our IP, without our express written permission.
We send cookies to your computer to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of PelamPal may not work properly or at all. PelamPal uses third-party tools, which may collect anonymous information about your visits to PelamPal using cookies, and interaction with PelamPal products and services. Such third parties may also use information about your visits to PelamPal products and services and other websites to target advertisements for PelamPal's products and services. No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about PelamPal's Users. PelamPal Users can opt out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.
Transfer of information
We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI, or other regulatory agencies (as may be required) and to provide you with services that we offer through PelamPal, conduct quality assurance testing, facilitate the creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, following your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you.
We may disclose information in the aggregate to third parties relating to User behavior in connection with actual or prospective business relationships with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertising banners.
References on this Website to any names, marks, products, or services of third parties or hyperlinks to third-party websites or information are provided solely for your convenience and do not in any way constitute or imply our endorsement, sponsorship, or recommendation of the third party, information, product or service. Except as set forth herein, we do not share your Personal Information with those third parties and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third-party websites.
User access of Personal Information
As a registered PelamPal User, you can modify some of your Personal Information and your privacy preferences by accessing the "Account" section of this Website.
Your account is password protected. We use industry-standard measures to protect the Personal Information that is stored in our database. We limit the access to your Personal Information to those employees and contractors who need access to perform their job functions, such as our customer service personnel. If you have any questions about the security of PelamPal, please contact us at firstname.lastname@example.org.
You hereby acknowledge that PelamPal is not responsible for any intercepted information sent via the internet, and you hereby release us from any claims arising out of or related to the use of intercepted information in any unauthorized manner.
Your use of this Website will be governed by and construed by the laws of India. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/ tribunals having jurisdiction in Odisha in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.